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[CUSTOMER SERVICE]
1. Why is it that the web page is taking so much time to load or it is showing an error?
2. Do you have a Quarry?
3. Do you have a Factory?
4. What is your delivery time?
5. Who does your quality control in the quarry / warehouse?
6. Why should we buy from Vishwas Exports Enterprises?
7. What are your delivery and payment terms ?
8. How is your Quality?
9. How are the slabs produced?
10. How do you inspect blocks?
11. What is the process once we place an order with you?
12. Do you provide any assurance for quality ?
13. Do you offer distributorship ?
SALES
I want to know about the various transaction methods you accept?
Dear customer, we accept payment against TT, DD, Cash, L/C, Online Transfer and Cash Delivery. For our customers abroad we prefer irrevocable confirm L/C.
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[WEB-SITE BROWSING]
Why is it that the web page is taking so much time to load or it is showing an error?
Dear Customer it is due to the image heavy page you are viewing please be patient while the images are loading. If you are viewing multiple web pages please close them all for images to load faster and it is recommended to use MS Internet Explorer to gain a better browsing experience
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[MISCELLANEOUS]
Does Vishwas Exports Enterprises build tops(Kitchen / Vanity / Counter / Table) and other stone related products as well?
Yes, we do. Our talented & well trained staff is able to build any of the customizable products of Natural Stones. We are capable of Fabricating large amount of required Items directly to you. Although the product design is perquisite and is to be supplied by the customer. Only large quantities/orders are entertained. You must browse out our home page to view our collection.
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[PRODUCTION RELATED]
Do you have a Quarry?
Yes, we have a quarry and we have exclusive dealerships and partnerships programs which means that your demands of more than one variety of granite to our customers worldwide. We do have tie ups with the quarries whereby we practically get the best portion of the quarry area allotted to us by granting advance to the other quarry owners.
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Do you have a Factory?
Yes we have a factory which enables us to produce output to meet out huge demands of our customers. We also have strategic alliances with factories having very good production capacity with some of the latest machines (Italian etc.) for cutting.. These companies are assured of continuous orders from our side which makes it a win- win situation for not only us but also for our customers (in the form of advantage in cost which is passed on to them.) .So whatever your orders are ranging from pebbles to rocks, we’ll be always there for you.
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What is your delivery time?
We hold stock of over a hundred containers of all popular varieties of stones for the convenience of our buyers worldwide. This enables us in shipping the containers within 24 hours of placing the order. Normally, the shipping company allied with us delivers it almost in a month & a half approximately anywhere across the globe.
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Who does your quality control in the quarry / warehouse?
Vishwas Exports firmly believes that there can be no substitute for good quality especially in the international market. We have our own quality control inspectors trained by us who thoroughly understand our quality control policies deputed in the various quarries where our purchase managers would have decided to buy from. This enables us to keep a complete control over the stones marked and transported to our factories. We thus do not allow any untoward to chance in the hands of the third party.
In a similar fashion, we have our quality inspectors deputed to the other factories to monitor the whole process starting from cutting the block to manufacturing tiles to ensure international standards through out.
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Why should we buy from you?
We firmly believe that you should buy from us because we see no reasons why you should be deprived of such a good deal. We offer you good deals in terms of pricing, in quality, in purchase (in terms of convenience) with immediate shipping and last but not the least in terms of after sales customer support.
We, at Vishwas Exports, believe in giving the best of the best to our buyers because we know that they deserve nothing but the best. Practically, if we are not going to dispense you what you expect from us, it would certainly affect our future deals, & we do not want things like that in any case.
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What are your delivery and payment terms ?
DELIVERY : Normally 3 to 4 weeks are required for processing of order from date of receipt of order or L/C for standard sizes . However, for specific size orders extra time may be required but requests for earlier delivery will be done as per request.
PAYMENT : As in any international trade context, we start with Irrevocable L/C at sight favoring, Vishwas Exports Enterprises, A14 a, Dadhichi Nagar, Murlipura Scheme, Jaipur (Rajasthan).With repeated dealings, we intend to be more flexible keeping in mind the interests of both the parties involved.
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How is your Quality?
We match international standards. The very fact that we export to over 20 countries is a testimony to this fact. We incorporate quality checks at every stage starting from quarrying to packing. We depute our own quality inspectors at the quarries and follow the same practice in the production unit as well. The qualified geologists deputed at the quarry to do the needful.
Quality checks incorporated :
gloss meter : for assuring the required gloss on the surface
We make sure that there are no scratches on the surface by close observation by our experts.
We maintain the thickness and the size according to the specification.
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How are the slabs produced?
Process:
Blocks are moved from the quarries.
Blocks are then sent to the the factories (on job work basis) with excellent machines.
Plan is made as to how each block is cut.
The uneven portions of the blocks are dressed with a wire saw.
The blocks are cut into slabs by gang saw machines and polished by line polishing machines.
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How do you inspect blocks?
The blocks are checked for fractures / patches on the surface. They are checked for patches and any other fracture that might have caused due to blasting or just naturally. Water is poured on the block to test for color variation, regularity of the pattern. (all 6 sides are checked similarly.)
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What is the process once we place an order with you?
Thanks to immediate stocks, we will ship the goods within 24 hours of receiving the order. The goods are loaded into the containers at our unit. The customs executive cross checks the containers with the invoice and after matching them, it is sealed and taken to the internal port from our EOU’s. It is sent to nearby port from where it is shipped to the destination.
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Do you provide any assurance for quality ?
With our experience we have amply understood buyers quality requisites. And this is our commitment that buyers requisite will be fully met. Our quality systems are in place to ensure that every time you deal with us , quality and excellence of management in every department is guaranteed. However we are open to any independent inspections agency. Trust is the key for every business to succeed , and we provide you with an unmatched quality so as to keep our terms always healthy & alive.
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Do you offer distributorship ?
We offer distributorships worldwide and welcome genuine inquiries. We need following information for us to consider any distributorship :
1. Complete profile, detailing years in stone business.
2. Area of marketing operation.
3. Products handled, products of interest and their projected sales.
4. Payment terms sought & security of payments.
5. Plant / Factory details, annual turnover & management staff etc..
6. Quality parameters & other support required.
7. Exclusivity or any other requirement
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In case you need some more information please feel free to contact us.
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